Visitor Rules

Welcome to the Museum Reinhard Ernst. We would like you to feel comfortable and safe on our premises. To ensure this, but also to protect the works of art, we have drawn up the following regulations in the form of Visitor Rules. The Visitor Rules shall be binding on every visitor. By entering the museum building, visitors recognise these regulations.

Admission and Tours

All visitors are allowed to enter the mre exhibition rooms only with a valid ticket. Admission for children and young people up to 18 years of age is free. The free tickets required are available at the ticket office. Access to the foyer on the ground floor is possible without tickets.
Tickets for educational formats that are subject to a charge must be purchased at the museum’s ticket office or in the online shop. The meeting point for groups and guided tours of the exhibition is in front of the work created by Karl-Martin Hartmann which is located in the foyer at the back left. Find the floor plan here. To arrange an appointment for private guided tours, please contact the Visitor Service at lernenunderleben@museum-re.de or by phoning +49 (0) 611 763 8888 30.

Museum Premises

We ask you to behave in such a way that you do not bother or inconvenience other persons in the museum. Smoking is prohibited on the museum premises, except for areas marked by appropriate signage indicating that smoking is permitted. Consuming narcotics is also prohibited. Animals are not permitted on the entire museum premises; assistance dogs are excluded. If a visit is only possible with an assistance dog, we ask you to inform cashier staff. Assistance dogs must be kept on a leash during the visit.

The museum rooms and the outdoor area are monitored by closed circuit television for security reasons. The museum and the museum premises, except for the catering areas, may only be entered during museum opening hours. Overnight stays on the premises are not permitted. The same applies to consuming alcohol and drugs on the premises. Alcohol may only be consumed in areas used for catering purposes.

Waste must be disposed of in the designated containers.

The mre is also responsible for preserving works of art for future generations. Therefore, all persons shall be held liable for contamination or damage to works of art and furnishings as well as to the premises of the museum in accordance with the general provisions of the Civil Code (Bürgerliches Gesetzbuch).

Cloakroom and Lockers

Cloakroom and lockers are located in the basement, and may be used during opening hours and events. Any clothing items larger than A4 (approx. 20 x 30 cm, or 8 x 12 in) must be stored in the lockers. Large items of clothing, large bags, backpacks, umbrellas, hiking poles, baby back carriers, etc. may not be carried over the arm in the exhibition rooms. The lockers are emptied every evening by museum staff. Clothing items, umbrellas, hiking poles, baby back carriers, and the like, may also be left in the cloakroom. The cloakroom is not staffed. The museum assumes no liability for the use of the cloakroom and lockers. In the event that a locker is broken into, and its contents are stolen, the mre shall not be liable unless there is culpable conduct on the part of the mre. The lockers are not guarded.
We kindly ask you to hand in found items at the cash desk. They will be kept there and after six months will be passed on to the lost property office of the City of Wiesbaden.

Collection and exhibition rooms

Eating and drinking is prohibited in all collection and exhibition rooms. Taking liquids of any kind into these rooms is also not permitted, except for the purpose of infant feeding.

Visiting with prams, wheelchairs, wheeled walkers, and walking aids is possible. The ramp on Rheinstraße offers barrier-free access. There is a lift in the museum building. The museum reserves the right to control visits with prams if the exhibition rooms are crowded. The museum has wheelchairs for hire; please contact museum staff.

Drawing is only permitted with lead and coloured pencils. A safety distance of 1.5 m, or 5 ft, must be maintained from the works of art. If this distance is not observed, a silent alarm will alert supervisory staff.

Telephone calls are not permitted in the collection and exhibition rooms. Mobile phones must be switched to silent mode. When using the museum app on your own smartphone, we ask that you use headphones. In general, noise must be avoided in the rooms. Children under the age of ten are only allowed to enter the museum premises as well as the collection and exhibition rooms when accompanied by an adult who is responsible for each child. Racing, running around, and throwing toys is not permitted. You can find a creative programme to entertain young art explorers here.
Emergency exits and passages shall be kept clear. Emergency exits may only be used in an emergency.

Colour Lab

Until further notice, the use of the colour lab shall only be permitted under the supervision of arts education staff. You can discover creative offers here.

Maki Forum

The Maki Forum is the mre’s event venue, and is used for the museum’s own events; however, like other rooms in the museum, it can also be rented for private occasions or corporate events. You can find our rental offer here. For all these purposes, the respective Terms and Conditions shall apply. [Link to Terms and Conditions of Rental]

Shop

The mre Visitor Rules as well as the General Terms and Conditions shall be applicable in the museum shop.

Restrooms

Located in the basement of the museum, visitor toilets are freely accessible. A family toilet with a changing table is also available in the basement. The family toilet can also be used as a unisex toilet.
Situated on the ground floor and in the basement, disabled toilets are accessible barrier-free. The toilet on the ground floor is located in front of the stairs to the basement. The disabled toilet in the basement can be reached by lift; it is located at the end of the hallway.

Supervision/Security Staff

Supervisory staff are instructed to ensure compliance with the Visitor Rules. For this reason, instructions of supervisory staff must be followed.

Photography, filming and audio recording

You are welcome to take photos without flash in the Museum Reinhard Ernst for private purposes. Anyone taking photographs on the premises is responsible for observing any art copyrights on works that are not owned by the Museum Reinhard Ernst. The same applies to respecting the personal rights of third parties, especially other visitors.
Written permission from the museum is required for commercial or editorial photography, film, and audio recordings. Please contact our press team ahead of your visit. Without the prior consent of the Museum Reinhard Ernst, any commercial use of recordings is prohibited, as is the use of aids (lighting, tripods, or selfie sticks). To obtain permission, the press department must be contacted in advance, who will obtain approval from management for you.
Those taking photographs or filming are responsible for protecting the copyrights and personal rights of the people photographed. The verbatim reproduction of the contents of guided tours of the exhibitions, be it in whole or in part, in film, sound, or printed form, is not permitted. At the request of the museum or the people shown, photos and films are to be removed from private websites, networks, and internet portals.

Data protection, closed-circuit television (CCTV)

The Museum Reinhard Ernst attaches great importance to the protection of personal data and maintaining privacy. Insofar as data is collected, stored, or processed during your visit, this is done based on the European General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), the German Telemedia Act (TMG), and other legal regulations.
You can find our Privacy Policy here.

The exhibition and other areas of the museum are partially monitored using a closed-circuit television (CCTV) system. By entering the museum, you accept, and agree to, the CCTV installation being in use. CCTV and the handling of the corresponding data are carried out in accordance with legal regulations.

General information

The museum restaurant has its own visitor rules in place, for which the owner is responsible.

Pandemic regulations

The current guidelines of the State Government of Hesse shall apply. The museum reserves the right to take additional preventive measures, if necessary.

Violation of the Visitor Rules

If you fail to follow instructions of supervisory staff, or the Visitor Rules, you may be prohibited from continuing to stay in the museum. Visitors who repeatedly refuse to follow instructions of staff, or the Visitor Rules, may be banned from the premises. If you are expelled from the museum building, your admission fee will not be refunded.

We wish you a pleasant stay at mre!

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